Shipping Policy

Coverage

We ship the products across India and abroad.

How much does shipping cost?

For Indian Locations: For orders less than Rs.999 shipping is Rs 75. All orders above Rs.999 have FREE Shipping.

We use multiple courier companies like Bluedart, Aramex, Fedex, First Flight, Delhivery etc to ship your products. In addition certain sellers will ship their products by themselves in which case the courier company might be different.

Who actually ships the products?
To ensure efficient shipping of products we ship the product to you in 2 ways :
– Directly shipped from NatureTherapie.com warehouse
– Shipped directly from the seller

So sometimes you will receive two separate boxes, which may arrive at different times.

We will email you a tracking number when your products get picked up by the shipper.

When do products ship?
For items stocked and shipped by NatureTherapie.com the item ships in 48 hours.
For items stocked and shipped directly from the seller the item ships in 48-72 hours.

Some products have to be ordered specially from the manufacturer and may take additional time. Any additional processing time will be noted in the product detail page.

When will my product reach ?
Please provide 5 business days after you have ordered for the product to reach you. In some cases when the seller ships the product directly it may take upto 7 business days.

For international orders, the timelines will be communicated to you  at the time of order placement as they are dependent on the shipping method chosen, product class and country etc.

Damaged goods
We take extreme care in our packaging so such instances would be very very rare indeed. In case the package shows signs of leakage or is showing obvious damage, we request you to not accept the package and return it to the courier agency immediately. Goods once accepted cannot be returned to the courier agency.

Please email an image of the damaged product as soon as possible to customerservice @ naturetherapie.com within 48 hours of recieving the damaged package so that we can take remedial steps
Still have questions or concerns ?

Just email us at customerservice @ naturetherapie.com or call at +91-8424054032 in case you need to find out about your order or delivery status. You can always find the most upto date information about your order in “My Account” under order status.

Refund Policy
For any reason if you wish to return or a refund needs to be initiated, we are happy to issue a store credit. Please note on account of hygiene reasons some products are not eligible for returns. They include but are not limited to Bath & body, Baby & Kids and food items etc. In case you’d like to return an item for refund do write to us at customerservice @ naturetherapie.com and we’ll be happy to help you out with the next steps.